FAQ

We recommend .PDF files. We would prefer that you send us .pdf or .eps files with outlined fonts. However, we accept .psd, .tif, .ai, .eps, and .pdf files. Please remember to add crop marks to your images and flatten your files before uploading.

Yes. Creating an account will allow you to access product information and pricing and be able to use other functions available. Also by keeping the track of all your orders in our data base, you will be able to access all of your prevous orders, current job status shipping information.

To create an account click link LINK

To change your password login into your store account by going HERE. Once in your store account click Customer Profile located in the middle of the page. Then click the EDIT button under the heading that says password.

The first thing you need to do to order a product is to find it in our store. You can vist your store by going to WYNN MARKETING STORE. Once you have selected and customized your prodcuts you will add it to your shopping cart by clicking on the ADD TO CART button. After you are done shopping you can click the Check Out link. If you are already logged in the system will prompt you to use your current registration information. If you are not logged in you will be prompted to do so. On the checkout screen you will select your preferred shipping method, add your payment information, and click the PLACE YOUR ORDER button.

All orders taken are scheduled to fit into the production schedule. Please call a CSR if you will need a RUSH job. The CSR can give you information on whether or not we will be able to meet your deadline.

To check your order status go to the MY PROFILE. At the bottom of the page, click the ;ink that says Orders. This will show all of the orders you have placed with us and the status of each one.

To reorder a previously selected item go to the MY PROFILE. At the bottom of the page, click the link that says Orders. This will show all of the orders you have placed with us. Click REORDER located in the first column of the table that displays.

Yes, all orders are followed up with an order confirmation sent to the email address used when your account was created.

Yes, send us an email to info@wynnmarketing.com and reference your order number. Also, remember to attach the new art to the email.

There is no way through the store to change the quantity of an order after it's been placed. The simplest way is to create another order for the additional quantity. However, you can send us an email to orders@wynnmarketing.com and reference the order number. Tell us what additional quantity you would like to order. If we have not yet shipped the order we can manually increase the order count. Bear in mind however, that if we process the order via email, your account will not show the increased order count.

Our turnaround time is approximately 2-7 business days depending on the type of product you order and the process your order has to go through.

Turnaround time starts once your order status is completely approved by you and our customer service.

No, our turnaround time refers to the time that we process your order from our intake to production. Shipping time is determined by shipping companies.

To help facilitate your order in a timely manner, please consider the following: 1. Ensure your files are print ready and match our specs 2. Make sure to submit all your files correctly 3. Check your order status regularly

If you would like to cancel a placed order, you must notify our CSR immediately before your order is processed through the system. Automated nature of our process does not allow us to cancel any job that has been processed beyond the point of being sent to printing. If the artwork has not yet been plated, only 10% of the total sales order will be withheld in the refund process. No refund will be issued to the services we have provided you such as Design services, Marketing information, Business consulting, etc. We do not issue refunds once an order has been plated or any process thereafter. However, there are no additional charges if a request is made for a job to change status, such as turnaround time, quantity, shipping method etc, only BEFORE A DIGITAL PROOF IS APPROVED BY YOU.

Because of the nature of online printing, all sales are final and no refund will be issued after the job has been sent to printing. However, a process fee < 10% of your order > will be charged for any canceled orders once the order has been placed to the site.

Contact Wynn Marketing within two business days after you receive your order to report any defects found in the ordered product. The complete quantity of the received product shall be returned to Wynn Marketing within 7 days from the day the job was received. If the claim is approved by the productions manager, we will ship the reprint at no additional cost to you at the original agreed shipping method.

A purchase of a PDF proof is merely for proofing. This is to avoid typos, fix bleeds, confirm resolution, etc. This is not an option to see if the product's design is correct, to change color, or upload an entirely new artwork. You are allowed one PDF proof with a purchase of each item. If there is a mistake on the original artwork with a purchase of a PDF proof, you will be allowed to submit the fix to the file and resubmit the correction. The corrected PDF Proof will be sent to you. If the final correction PDF proof is incorrect, additional PDF proofs will be charged. You will not be able to change your order. A PDF proof allows you to make sure your order is correct before it is printed.